Frequently Asked Questions?

Billing Questions:

  1. is my bill due? Bills are mailed at the end of the month and are due by the 10th of the following month. Failure to receive a bill does not relieve your responsibility to pay by the due date. If you do not receive a bill, call the office during normal work hours at 892-5544.
  2. When do you disconnect water for non-payment? If a bill is unpaid after the 20th of the month, it will be disconnected. Nonpayment can result in additional charges and disconnection of service without further notice. Previous balance and fees must be paid in order to restore service.
  3. What are the reconnection fees? During business hours: $50 first time; $75 second time: $100 thereafter.   Non-business hours: $150 with no waiver by the Board.
  4. What are my payment options?
    • Mail check or money order along with your payment stub directly to:

           P.O. Box 172
           Gilbert, SC 29054

  • Pay by check, money order, cash, credit or debit card, at our physical address below during office hours. Please bring your bill with you.

            136 Hampton St

            Gilbert, SC 29054

            Office Hours

            Monday – Thursday 8:00 a.m. to 5:00 p.m.
            Friday 8:00 a.m. to 4:00 p.m.

  • Pay by check or money order by placing your payment in our after hours drop box beside the main entrance at the office's physical location, 136 Hampton St., Gilbert.
  • Direct payment (ACH Bank Draft) Contact the Customer Service Department for information (803) 892-5544.
  • Call our office at (803) 892-5544 to make a credit or debit card payment over the phone. Listen to the options and select the appropriate number.  Please have all your information ready in order to process the payment (water bill account number, card number, expiration date, and card billing ZIP). PLEASE NOTE: When entering your water account number on the phone, ignore the dashes anfd enter all of the digits followed by the # key - e.g. 000000000000#
  • Pay by credit card online with no fee  click here
  • Pay using using electronics funds transfer on the internet  click here   (Please note that there is a fee for this service)



Technical Questions:

  1. Who maintains my cut-off valve? The District installs the original cut-off valve , usually within 12 inches of the meter box. The maintenance, repair or replacement of this valve is the responsibility of the customer.
  2. Who maintains my Pressure Reducing Valve? This, like the cut-off valve, is the customers responsibility. Basically, anything on the customer's side of the meter is the customers responsibility.
  3. How do I cut off my water supply? The District installs a customer cut-off valve on the customer's side of the water meter usually within 12 inches distance. These often get covered over the years, but a little digging should expose the valve.
  4. How do I adjust my pressure reducing valve? The valve is normally factory preset to 50 psi. The pressure may be adjusted up or down by turning the adjustment bolt - Clockwise to raise pressure or counterclockwise to lower the pressure. See Installation and Maintenance Instructions by clicking on this link.